Michaels is a leading North American retail chain specializing in arts, crafts, framing, floral, and seasonal merchandise. The company operates as an enterprise-scale omnichannel retailer, serving hobbyists, professional crafters, and B2B clients such as schools and small businesses. Their business model combines massive physical storefronts with a robust e-commerce platform, including specialized custom manufacturing services and digital asset sales. Following market shifts, Michaels has aggressively expanded its inventory in textiles and sewing to capture customers from competitors like JOANN.
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potential annual savings
hours/year automatable
business processes
By automating 45 tasks across 9 sub-processes in 8 process areas, you could save approximately 33,991 hours/year and reduce costs by $3,603,195/year.
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Breakdown of automation potential by role level, with differentiated hourly rates.
VP, Director, C-Level
Roles included:
Manager, Lead, Supervisor
Roles included:
Senior, Architect, Consultant
Roles included:
Analysts, Agents, Assistants
Roles included:
Benchmarks based on similar Retail companies in 🇺🇸 United States.
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